Posts made by JuliusBorisovBeamdog

@AeroSlonic Hi! Please create a separate Commander Name for your PC account. Then please tell me your Commander Names and IDs (for iOS and PC), and I’ll manually merge them.

Done & done!

Hi there! I was away due to holidays. The request is now handled. Sorry for the delay.

This has been handled via a PM on this forum, but for the record, support migrated to https://support.aspyr.com/hc/en-us, please don’t use support.beamdog.com.

@Gooberlord11 If you go to https://support.aspyr.com/hc/en-us, you’ll be able to open a ticket about Beamdog games.

That said, feel free to send me (via a DM here) your Commander Names and IDs (from PC and Apple), I’ll merge them manually (let me know which of the two is the main account).

@tshugart3 As explained on the main support.beamdog.com page, now everything is handled by Aspyr. However, please just tell me your Commander Names and IDs from both devices, and I’ll merge them manually (also, tell me which one should be your main account).

Done!

@Panther Thanks for these pings, really helpful.

Unfortunately, it’s a known issue, and there is no way to resolve this. If this is a custom game (and you haven’t timed out yet), please tell me your Commander Name, ID, and the game’s title, and we’ll nuke it.

@alaskabeachboy Hello! Please tell me your Commander Name, ID, and the match (game) title.

Hi there! We’ve managed to merge your 2 accounts into 1. Kiwisox#3914 had 3 ongoing games, so we picked that one.

@panther @hush Please open a ticket at support.beamdog.com in the Account support with all the info, and I’ll handle it.

@jjwp Hello! Please open a ticket at support.beamdog.com with these details (in the Account support section), and we’ll solve this for you.

@someguy Sometimes, it’s impossible to win due to dice, true. But check out these videos on how to recover from a bad start as Allies:

https://youtu.be/8zBiNSWm_x0

https://youtu.be/Gt2Jsphp6ws

@tenshi Done!

@tenshi Hi there! Please confirm you want to merge your apple Commander Name Tenshi#2247 with PC Commander Name Tenshi#5681, Tenshi#5681 will be the only account. I can merge them manually.

Axis & Allies 1942 Online on iOS will now use Minimal High Quality Sprites by default: only unit icon sprites will be used on the game & combat boards. The setting (which players can find & tweak to their liking in Graphics -> Image Content And Resolution) will hopefully mitigate black screens and constant reloading. The Use Minimal Resources setting will also cause no animations and unit icon sprites only, but at a lower resolution than default

https://steamcommunity.com/games/898920/announcements/detail/3364767712082060600

Please update your game and let us know about your experience.

We have made the app available for sale in the App Store so our existing users can get the update. We will remove it from sale again at 2:00 PM MST. As always, you’ll be able to update the game AT ANY TIME per these instructions:
https://beamdog.atlassian.net/servicedesk/customer/portal/3/article/2655584284?src=397544773

We’ve submitted a new build to Apple.

@jy13 Yes, sure, all the gameplay in this game is asynchronous, ranked or not. Hopefully, you’ll be able to enjoy the game!

@genericgeneral Hello! We pulled the game from the store in order to fix the Black screen issue. We’re currently beta-testing the next version of the game. Fingers crossed.

iOS players who opted into the beta for the Black screen issue fix - check your emails please and respond there.