Issues with Field Marshal Games?

[Young Grasshopper]

FYI, The Field Marshal Gaming Convention I promote and attend each year is basically organized and managed by James Campbell and his pals from “I Will Never Grow Up” which is an excellent company. I will be talking to them this year about changing the name of the convention as it’s getting more and more difficult to promote something with a name that has become more or less toxic within this community.

[CWO Marc]

@Young:

FYI, The Field Marshal Gaming Convention I promote and attend each year is basically organized and managed by James Campbell and his pals from “I Will Never Grow Up” which is an excellent company. I will be talking to them this year about changing the name of the convention as it’s getting more and more difficult to promote something with a name that has become more or less toxic within this community.

Sounds like a good idea.  I bought some of IWNGU’s nice casino-chip-style IPCs earlier this year, which arrived promptly in the mail, so I was quite happy with my order.  If the annual convention has indeed been mostly run by the IWNGU folks lately, it would make sense for them to actually get more visible credit for it.

[Wolfshanze]

I’ve dealt with IWNGU (to get the A&A Poker Chip IPCs) and have had good experiences with them… takes a little bit of time to get things, but I think that’s because its going from the Canadian company to a US residence (I’m sure Canadians get things much quicker), but communication from the company is solid, they respond to inquiries and requests and provide tracking info on shipped orders, so I do endorse a Canadian company, even as an American!

FMG on the other hand… I don’t think they do good business… though from what I’ve read, I’m not sure I’ve heard of anyone actually getting ripped off, just EXTREMELY SLOW service and completely non-existent customer service.  Not a good company to do business with… unfortunately, it seems they are the exclusive dealers of some things that are great for A&A (Combat Dice and Custom Italian Units off the top of my head).  I wish a more reliable company (like IWNGU) could stock the things FMG seems to have exclusively (like Combat Dice).

[Resident]

@Wolfshanze:

FMG on the other hand… I don’t think they do good business… though from what I’ve read, I’m not sure I’ve heard of anyone actually getting ripped off, just EXTREMELY SLOW service and completely non-existent customer service.  Not a good company to do business with… unfortunately, it seems they are the exclusive dealers of some things that are great for A&A (Combat Dice and Custom Italian Units off the top of my head).  I wish a more reliable company (like IWNGU) could stock the things FMG seems to have exclusively (like Combat Dice).

Yep. I really wanted those Brass Flight stands, but I guess I could settle for plastic. Anyone know of any other options for A&A flight stands?

[CWO Marc]

@Wolfshanze:

FMG on the other hand… I don’t think they do good business… though from what I’ve read, I’m not sure I’ve heard of anyone actually getting ripped off, just EXTREMELY SLOW service and completely non-existent customer service.  Not a good company to do business with… unfortunately, it seems they are the exclusive dealers of some things that are great for A&A (Combat Dice and Custom Italian Units off the top of my head).  I wish a more reliable company (like IWNGU) could stock the things FMG seems to have exclusively (like Combat Dice).

Actually, some FMG products are available via HBG:

http://www.historicalboardgaming.com/Italy_c_148.html

http://www.historicalboardgaming.com/Field-Marshal-Games–Combat-Dice-Sets_p_1372.html

[Young Grasshopper]

@Resident:

@Wolfshanze:

FMG on the other hand… I don’t think they do good business… though from what I’ve read, I’m not sure I’ve heard of anyone actually getting ripped off, just EXTREMELY SLOW service and completely non-existent customer service.  Not a good company to do business with… unfortunately, it seems they are the exclusive dealers of some things that are great for A&A (Combat Dice and Custom Italian Units off the top of my head).  I wish a more reliable company (like IWNGU) could stock the things FMG seems to have exclusively (like Combat Dice).

Yep. I really wanted those Brass Flight stands, but I guess I could settle for plastic. Anyone know of any other options for A&A flight stands?

As Wolfshanze said, it may arrive eventually… if you’re really interested in them, I would try and hold off on cancelling your order, I know someone who waited over a month for their dice, but they eventually showed up.

[CWO Marc]

@Resident:

Yep. I really wanted those Brass Flight stands, but I guess I could settle for plastic. Anyone know of any other options for A&A flight stands?

http://www.litko.net/categories/Flight-Stands-%26-Accessories/

[Wolfshanze]

@Young:

As Wolfshanze said, it may arrive eventually… if you’re really interested in them, I would try and hold off on cancelling your order, I know someone who waited over a month for their dice, but they eventually showed up.

Ya, I’m one of those guys that waited over a month for my combat dice to show up from FMG… I ordered an “in-stock” item… was charged immediately… waited, and waited and waited, with no contact or updates from the company, but did… EVENTUALLY… receive my dice… and I’m glad I got the dice… but I won’t order from FMG again unless I have no choice but them.

@CWO:

Actually, some FMG products are available via HBG:

http://www.historicalboardgaming.com/Italy_c_148.html

http://www.historicalboardgaming.com/Field-Marshal-Games–Combat-Dice-Sets_p_1372.html

I’m at work, so can’t check the links, but I am aware of them… for as long as I’ve known, HBG has always been “out of stock” on those items from FMG… maybe HBG is still waiting on their order to arrive?

[CWO Marc]

@Wolfshanze:

I’m at work, so can’t check the links, but I am aware of them… for as long as I’ve known, HBG has always been “out of stock” on those items from FMG… maybe HBG is still waiting on their order to arrive?

When I looked up the links, I was working quickly and I didn’t think of checking the inventory to see if they were out of stock; sorry about that.  My guess is that HBG’s FMG inventory pages date back to a few years, when HBG briefly had some sort of partnership with FMG to help out FMG when FMG ran into some production issues, as is mentioned over here:

http://www.axisandallies.org/forums/index.php?topic=16786.3510

As I recall, FMG was planning to produce a German set after the Italian one, but the project somehow never got completed, and HBG helped out FMG by basically purchasing all the FMG client pre-orders for the German set and converting them on a one-to-one basis into credits for HBG products, which the FMG pre-order clients could then use to purchase HBG products.  I imagine that HBG probably picked up some of FMG’s Italian and dice inventory at that time, and eventually sold it out, but I’m just speculating.

[IWillNeverGrowUp]

I can’t comment really on anything related to issues with FMG but;

@Wolfshanze:

I wish a more reliable company (like IWNGU) could stock the things FMG seems to have exclusively (like Combat Dice).

Actually we do carry FMG products when available. We have combat dice in stock and can get our hands on most of the other products fairly quickly (the dice are the sellers, so that’s all we keep in stock at the moment, even though it’s in limited quantities).

[Resident]

@IWillNeverGrowUp:

I can’t comment really on anything related to issues with FMG but;

@Wolfshanze:

I wish a more reliable company (like IWNGU) could stock the things FMG seems to have exclusively (like Combat Dice).

Actually we do carry FMG products when available. We have combat dice in stock and can get our hands on most of the other products fairly quickly (the dice are the sellers, so that’s all we keep in stock at the moment, even though it’s in limited quantities).

Any chance you can get the brass flight stands? I didn’t see them on your site.

[Wolfshanze]

@IWillNeverGrowUp:

@Wolfshanze:

I wish a more reliable company (like IWNGU) could stock the things FMG seems to have exclusively (like Combat Dice).

Actually we do carry FMG products when available. We have combat dice in stock and can get our hands on most of the other products fairly quickly (the dice are the sellers, so that’s all we keep in stock at the moment, even though it’s in limited quantities).

I already have my Combat Dice, so I’m happy, but to anybody else who wants/needs a set, I for-one, heartily recommend you order them from IWNGU instead of FMG.

[IWillNeverGrowUp]

@Resident:

@IWillNeverGrowUp:

I can’t comment really on anything related to issues with FMG but;

@Wolfshanze:

I wish a more reliable company (like IWNGU) could stock the things FMG seems to have exclusively (like Combat Dice).

Actually we do carry FMG products when available. We have combat dice in stock and can get our hands on most of the other products fairly quickly (the dice are the sellers, so that’s all we keep in stock at the moment, even though it’s in limited quantities).

Any chance you can get the brass flight stands? I didn’t see them on your site.

Currently awaiting restock of flight stands and dice.

[ch0senfktard]

Been over a month since I made an order, haven’t gotten anything yet.
As seems to be the norm for FMG, no status updates or replies.

Their website has been down for well over a week now. Kinda worrying, ngl.

[Narvik]

@CWO:

As I recall, FMG was planning to produce a German set after the Italian one, but the project somehow never got completed,

The German set never got completed because after the Italian set was out, Hasbro made new molds of the A&A infantry with a different size, making the FMG sets worthless,

[IWillNeverGrowUp]

@Narvik:

@CWO:

As I recall, FMG was planning to produce a German set after the Italian one, but the project somehow never got completed,

The German set never got completed because after the Italian set was out, Hasbro made new molds of the A&A infantry with a different size, making the FMG sets worthless,

Not at all. The German set never got completed because the manufacturer closed its doors and took the molds and money with them.
This almost completely killed the company (FMG) and HBG picked up significant amounts of product in trade from FMG to fulfill all of the preorders with credit for their own product.

[IWillNeverGrowUp]

On another note, unrelated to the current topic at hand (but still in the ballpark), we’re in talks with FMG right now for a possible distribution deal. Keep your eyes open.

[Wolfshanze]

Oh, so you can actually get someone at FMG to talk?

[Young Grasshopper]

@Wolfshanze:

Oh, so you can actually get someone at FMG to talk?

I’m getting multiple messages on my YouTube channel about paying customers not getting their orders and being unable to contact FMG after several attempts… is a boycott of FMG in order? I feel that we should protect the A&A community from experiencing the same hardship others have endured, and there’s no excuse for not communicating with your customer base.

[GeneralHandGrenade]

I have never ordered anything from there because of the negative comments I’ve read online about their service or lack thereof. It’s too bad for them too because I’ve probably spent about $1000 at HBG over the last 3 months when you add in the shipping costs.