TripleA crashes

[Enigma]

Suddenly a couple of days ago, tripleA has started to crash. It just freezes and it is impossible to do anything else than press Ctrl > Alt > Delete to exit the program. No error messages. Just freezes.
I have removed and re-installed the program several times, but the problem is still there. Hope someone can help.

[Panther]

@Enigma
Hm… no error message, that sounds weird.
Can you please check whether you have a file “error.log” inside your TripleA-installation directory?
If yes please upload it here with your answer.

Also: Does that occur frequently? When does it occur? Is there something reproducible behind it?

Please indicate the exact Java version you have installed.

[Enigma]

@Panther Hi Panther ;-)
I find no error.log in the installation directory (maybe I don´t know exactly where to look). The problem occurs in different times (f.ex. right when the programme starts up or - worse - after resolved combat, which means the round has to be replayedand) and sometimes not at all. I’ve just played a couple of rounds without the problem (after re-installing again).
I do not have Java on my PC other than what tripleA has installed.
I’m not a native english speaker and do not know the word “reproducable” - is it spelled correctly?

[Panther]

@Enigma
I’m not a native English speaker, either. Google Translate says that “reproducible” in Danish is “reproducerbar”.

I really need to know the Java version, so please do this:

-Exit TripleA (shut down)
-Start TripleA
-Start a new Local Game (any will do)
-When the game has started find the Menu Debug and then click Show Console
-When the Console has opened, click the button Properties
-Then click Copy to Clipboard
-Paste in this thread

In case TripleA crashes again during this procedure please try to repeat until it suceeds.

[Enigma]

@Panther
Here You are :-) Where are You from then?
SYSTEM PROPERTIES
awt.toolkit=sun.awt.windows.WToolkit
exe4j.consoleCodepage=cp0
exe4j.isInstall4j=true
exe4j.launchName=C:\Program Files\TripleA\TripleA.exe
exe4j.moduleName=C:\Program Files\TripleA\TripleA.exe
exe4j.semaphoreName=c:_program_files_triplea_triplea.exe1
exe4j.tempDir=
exe4j.unextractedPosition=0
file.encoding=Cp1252
file.encoding.pkg=sun.io
file.separator=
install4j.appDir=C:\Program Files\TripleA
install4j.exeDir=C:\Program Files\TripleA
install4j.launcherId=33
install4j.swt=false
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.awt.printerjob=sun.awt.windows.WPrinterJob
java.class.path=C:\Program Files\TripleA.install4j\i4jruntime.jar;C:\Program Files\TripleA.\bin\triplea-game-headed-1.9.0.0.13066-all.jar
java.class.version=52.0
java.endorsed.dirs=c:\program files\common files\i4j_jres\1.8.0_144\lib\endorsed
java.ext.dirs=c:\program files\common files\i4j_jres\1.8.0_144\lib\ext;C:\WINDOWS\Sun\Java\lib\ext
java.home=c:\program files\common files\i4j_jres\1.8.0_144
java.io.tmpdir=C:\Users\NYGY-T~1\AppData\Local\Temp
java.library.path=C:\Program Files (x86)\Google\Chrome\Application;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0;C:\WINDOWS\System32\OpenSSH;C:\Program Files\Intel\WiFi\bin;C:\Program Files\Common Files\Intel\WirelessCommon;C:\Users\NYGY-thom1728\AppData\Local\Microsoft\WindowsApps;;c:\program files\common files\i4j_jres\1.8.0_144\bin
java.runtime.name=Java™ SE Runtime Environment
java.runtime.version=1.8.0_144-b01
java.specification.name=Java Platform API Specification
java.specification.vendor=Oracle Corporation
java.specification.version=1.8
java.vendor=Oracle Corporation
java.vendor.url=http://java.oracle.com/
java.vendor.url.bug=http://bugreport.sun.com/bugreport/
java.version=1.8.0_144
java.vm.info=mixed mode
java.vm.name=Java HotSpot™ 64-Bit Server VM
java.vm.specification.name=Java Virtual Machine Specification
java.vm.specification.vendor=Oracle Corporation
java.vm.specification.version=1.8
java.vm.vendor=Oracle Corporation
java.vm.version=25.144-b01
line.separator=

os.arch=amd64
os.name=Windows 10
os.version=10.0
path.separator=;
sun.arch.data.model=64
sun.awt.enableExtraMouseButtons=true
sun.boot.class.path=c:\program files\common files\i4j_jres\1.8.0_144\lib\resources.jar;c:\program files\common files\i4j_jres\1.8.0_144\lib\rt.jar;c:\program files\common files\i4j_jres\1.8.0_144\lib\sunrsasign.jar;c:\program files\common files\i4j_jres\1.8.0_144\lib\jsse.jar;c:\program files\common files\i4j_jres\1.8.0_144\lib\jce.jar;c:\program files\common files\i4j_jres\1.8.0_144\lib\charsets.jar;c:\program files\common files\i4j_jres\1.8.0_144\lib\jfr.jar;c:\program files\common files\i4j_jres\1.8.0_144\classes
sun.boot.library.path=c:\program files\common files\i4j_jres\1.8.0_144\bin
sun.cpu.endian=little
sun.cpu.isalist=amd64
sun.desktop=windows
sun.io.unicode.encoding=UnicodeLittle
sun.java.command=C:\Program Files\TripleA\TripleA.exe
sun.jnu.encoding=Cp1252
sun.management.compiler=HotSpot 64-Bit Tiered Compilers
sun.os.patch.level=
triplea.game=C:\Users\NYGY-thom1728\Downloads\triplea_34933_uk_2.tsvg
user.country=DK
user.dir=C:\Program Files\TripleA
user.home=C:\Users\NYGY-thom1728
user.language=da
user.name=NYGY-thom1728
user.script=
user.timezone=Europe/Paris
user.variant=

[Panther]

@Enigma I am from Germany, actually.

Regarding your issue I am afraid there is not much we can do about it. These versions of TripleA and Java have been running rock solid since November 2018 - without noticable crash reports. Those crashes that occurred have usually happened with an error report - so we had at least something to investigate in.

You can always safely install the latest pre-releases of TripleA from
https://github.com/triplea-game/triplea/releases
next to the current stable version.

So you could give that a try and see if your problem continues to happen.
Note that your opponent would need a pre-release, too, as the save-games of 1.9 are incompatible with those of 2.0.

All I can say is that I had an unexpected similar crash some days ago - that never happened before, too. As this occurred only once I did not further care, but as you now report this, too, I will give the developers a note of this issue, maybe they have an idea that further helps.
(cc: @redrum )

[Enigma]

@Panther Thanks a lot. I’ll try that.

[Panther]

Github issue:
https://github.com/triplea-game/triplea/issues/6134