Problems running 1.9.0.0.12226 with Win7 32bit

[majikforce]

@P@nther:

Looks good.

I see you have continued your games. So TripleA runs fine for you now?

Please indicate whether further activities are needed.

I still can’t use the new version of triple A.  I am using the old one for now.  My initial problem occurred when I started a game with Simon and the dice roller would not work with his game.  It was fine for all my other games.  So he suggested I update triple A to the newest build.  That’s when the problem started where I could not start the program.

[Panther]

Ok, the dice server issue is caused by a change from http to https during the development process.

But it is strange that you still can’t start the latest stable. So we have to further investigate.

Please do the following using the older version (as you can’t start the newer one):

• Start TripleA
• Now start a game (any)
• When the game has started find the Menu Debug and then click Show Console
• When the Console has opened, click the button Properties
• Then click Copy to Clipboard
• Paste in this thread

Concerning the new version:
How do you start TripleA? Doubleclicking the desktop icon?
Please try to start TripleA from within the game-installation folder. Just doubleclick the included TripleA.exe. What happens?
In case this does not work, please browse into the “bin” folder and doubleclick on the included *.jar file. What happens?
It can take some time until the program opens.

Also please indicate how much RAM your system is working with.

[majikforce]

triplea.engine.version.bin:1.9
Loading map: world_war_ii_global, from: C:\Users\Jason and Allyson\triplea\downloadedMaps\world_war_ii_global.zip
Loading resources from the following paths: [C:\Users\Jason and Allyson\triplea\downloadedMaps\world_war_ii_global.zip, C:\Program Files\TripleA\assets]
Loading map: world_war_ii_global, from: C:\Users\Jason and Allyson\triplea\downloadedMaps\world_war_ii_global.zip
Loading resources from the following paths: [C:\Users\Jason and Allyson\triplea\downloadedMaps\world_war_ii_global.zip, C:\Program Files\TripleA\assets]
Heap utilization statistics [MB]
Used Memory: 87
Free memory: 902
Total memory: 989
Max memory: 989
SYSTEM PROPERTIES
awt.toolkit sun.awt.windows.WToolkit
exe4j.consoleCodepage cp0
exe4j.isInstall4j true
exe4j.launchName C:\Program Files\TripleA\TripleA.exe
exe4j.moduleName C:\Program Files\TripleA\TripleA.exe
exe4j.semaphoreName Local\c:_program_files_triplea_triplea.exe0
exe4j.tempDir
exe4j.unextractedPosition 0
file.encoding Cp1252
file.encoding.pkg sun.io
file.separator
install4j.appDir C:\Program Files\TripleA
install4j.exeDir C:\Program Files\TripleA
install4j.launcherId 33
install4j.swt false
java.awt.graphicsenv sun.awt.Win32GraphicsEnvironment
java.awt.printerjob sun.awt.windows.WPrinterJob
java.class.path C:\Program Files\TripleA.install4j\i4jruntime.jar;C:\Program Files\TripleA.\bin\triplea.jar
java.class.version 52.0
java.endorsed.dirs c:\program files\java\jre1.8.0_181\lib\endorsed
java.ext.dirs c:\program files\java\jre1.8.0_181\lib\ext;C:\Windows\Sun\Java\lib\ext
java.home c:\program files\java\jre1.8.0_181
java.io.tmpdir C:\Users\JASONA~1\AppData\Local\Temp
java.library.path C:\Program Files\Common Files\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\C:\Windows\System32;c:\program files\java\jre1.8.0_181\bin
java.runtime.name Java™ SE Runtime Environment
java.runtime.version 1.8.0_181-b13
java.specification.name Java Platform API Specification
java.specification.vendor Oracle Corporation
java.specification.version 1.8
java.vendor Oracle Corporation
java.vendor.url http://java.oracle.com/
java.vendor.url.bug http://bugreport.sun.com/bugreport/
java.version 1.8.0_181
java.vm.info mixed mode
java.vm.name Java HotSpot™ Client VM
java.vm.specification.name Java Virtual Machine Specification
java.vm.specification.vendor Oracle Corporation
java.vm.specification.version 1.8
java.vm.vendor Oracle Corporation
java.vm.version 25.181-b13
line.separator

os.arch x86
os.name Windows 7
os.version 6.1
path.separator ;
sun.arch.data.model 32
sun.awt.enableExtraMouseButtons true
sun.awt.exception.handler games.strategy.triplea.ui.ErrorHandler
sun.boot.class.path c:\program files\java\jre1.8.0_181\lib\resources.jar;c:\program files\java\jre1.8.0_181\lib\rt.jar;c:\program files\java\jre1.8.0_181\lib\sunrsasign.jar;c:\program files\java\jre1.8.0_181\lib\jsse.jar;c:\program files\java\jre1.8.0_181\lib\jce.jar;c:\program files\java\jre1.8.0_181\lib\charsets.jar;c:\program files\java\jre1.8.0_181\lib\jfr.jar;c:\program files\java\jre1.8.0_181\classes
sun.boot.library.path c:\program files\java\jre1.8.0_181\bin
sun.cpu.endian little
sun.cpu.isalist pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86
sun.desktop windows
sun.io.unicode.encoding UnicodeLittle
sun.java.command C:\Program Files\TripleA\TripleA.exe
sun.jnu.encoding Cp1252
sun.management.compiler HotSpot Client Compiler
sun.os.patch.level Service Pack 1
triplea.engine.version.bin 1.9
user.country US
user.dir C:\Program Files\TripleA
user.home C:\Users\Jason and Allyson
user.language en
user.name Jason and Allyson
user.script
user.timezone America/New_York
user.variant

[majikforce]

@P@nther:

Concerning the new version:
How do you start TripleA? Doubleclicking the desktop icon? Yes
Please try to start TripleA from within the game-installation folder. Just doubleclick the included TripleA.exe. What happens? There isn’t one.  I attached a screenshot of the contents of the folder
In case this does not work, please browse into the “bin” folder and doubleclick on the included *.jar file. What happens?
It can take some time until the program opens. This works.  Game opens

Also please indicate how much RAM your system is working with.  Not sure were to find this

[majikforce]

Also got this error in the middle of a turn.

Oct 14, 2018 11:14:55 PM games.strategy.engine.framework.GameRunner lambda$start$0
SEVERE: Java heap space
java.lang.OutOfMemoryError: Java heap space
at java.awt.image.DataBufferByte.<init>(Unknown Source)
at java.awt.image.ComponentSampleModel.createDataBuffer(Unknown Source)
at java.awt.image.Raster.createWritableRaster(Unknown Source)
at javax.imageio.ImageTypeSpecifier.createBufferedImage(Unknown Source)
at javax.imageio.ImageReader.getDestination(Unknown Source)
at com.sun.imageio.plugins.png.PNGImageReader.readImage(Unknown Source)
at com.sun.imageio.plugins.png.PNGImageReader.read(Unknown Source)
at javax.imageio.ImageIO.read(Unknown Source)
at javax.imageio.ImageIO.read(Unknown Source)
at games.strategy.triplea.image.TileImageFactory.loadUnblendedImage(TileImageFactory.java:284)
at games.strategy.triplea.image.TileImageFactory.loadImage(TileImageFactory.java:207)
at games.strategy.triplea.image.TileImageFactory.getImage(TileImageFactory.java:168)
at games.strategy.triplea.image.TileImageFactory.getBaseTile(TileImageFactory.java:140)
at games.strategy.triplea.ui.screen.drawable.BaseMapDrawable.getImage(BaseMapDrawable.java:31)
at games.strategy.triplea.ui.screen.drawable.MapTileDrawable.draw(MapTileDrawable.java:40)
at games.strategy.triplea.ui.screen.Tile.draw(Tile.java:106)
at games.strategy.triplea.ui.screen.Tile.getImage(Tile.java:71)
at games.strategy.triplea.ui.MapPanel.lambda$paint$7(MapPanel.java:625)
at games.strategy.triplea.ui.MapPanel$Lambda$1127/13604130.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Oct 14, 2018 11:14:57 PM games.strategy.engine.message.unifiedmessenger.UnifiedMessenger invoke
WARNING: Java heap space
java.lang.OutOfMemoryError: Java heap space
at java.awt.image.DataBufferInt.<init>(Unknown Source)
at java.awt.image.Raster.createPackedRaster(Unknown Source)
at java.awt.image.DirectColorModel.createCompatibleWritableRaster(Unknown Source)
at java.awt.image.BufferedImage.<init>(Unknown Source)
at sun.java2d.loops.GraphicsPrimitive.convertFrom(Unknown Source)
at sun.java2d.loops.GraphicsPrimitive.convertFrom(Unknown Source)
at sun.java2d.loops.MaskBlit$General.MaskBlit(Unknown Source)
at sun.java2d.loops.Blit$GeneralMaskBlit.Blit(Unknown Source)
at sun.java2d.pipe.DrawImage.blitSurfaceData(Unknown Source)
at sun.java2d.pipe.DrawImage.renderImageCopy(Unknown Source)
at sun.java2d.pipe.DrawImage.copyImage(Unknown Source)
at sun.java2d.pipe.DrawImage.copyImage(Unknown Source)
at sun.java2d.pipe.ValidatePipe.copyImage(Unknown Source)
at sun.java2d.SunGraphics2D.drawImage(Unknown Source)
at sun.java2d.SunGraphics2D.drawImage(Unknown Source)
at games.strategy.triplea.image.TileImageFactory.loadUnblendedImage(TileImageFactory.java:300)
at games.strategy.triplea.image.TileImageFactory.loadImage(TileImageFactory.java:207)
at games.strategy.triplea.image.TileImageFactory.getImage(TileImageFactory.java:168)
at games.strategy.triplea.image.TileImageFactory.getBaseTile(TileImageFactory.java:140)
at games.strategy.triplea.ui.screen.drawable.BaseMapDrawable.getImage(BaseMapDrawable.java:31)
at games.strategy.triplea.ui.screen.drawable.MapTileDrawable.draw(MapTileDrawable.java:40)
at games.strategy.triplea.ui.screen.TileManager.drawForCreate(TileManager.java:498)
at games.strategy.triplea.ui.screen.TileManager.createTerritoryImage(TileManager.java:444)
at games.strategy.triplea.ui.screen.TileManager.createTerritoryImage(TileManager.java:375)
at games.strategy.triplea.ui.MapPanel.getTerritoryImage(MapPanel.java:693)
at games.strategy.triplea.ui.BattleDisplay.getTerritoryComponent(BattleDisplay.java:629)
at games.strategy.triplea.ui.BattleDisplay.initLayout(BattleDisplay.java:530)
at games.strategy.triplea.ui.BattleDisplay.<init>(BattleDisplay.java:143)
at games.strategy.triplea.ui.BattlePanel.lambda$showBattle$6(BattlePanel.java:220)
at games.strategy.triplea.ui.BattlePanel$Lambda$1592/8259127.run(Unknown Source)
at games.strategy.ui.SwingAction.lambda$invokeAndWait$0(SwingAction.java:86)
at games.strategy.ui.SwingAction$Lambda$7/23703675.get(Unknown Source)

Oct 14, 2018 11:14:56 PM games.strategy.engine.framework.GameRunner lambda$start$0
SEVERE: Java heap space
java.lang.OutOfMemoryError: Java heap space
at java.awt.image.DataBufferByte.<init>(Unknown Source)
at java.awt.image.Raster.createInterleavedRaster(Unknown Source)
at java.awt.image.BufferedImage.<init>(Unknown Source)
at games.strategy.ui.Util.createImage(Util.java:60)
at games.strategy.triplea.image.TileImageFactory.loadUnblendedImage(TileImageFactory.java:293)
at games.strategy.triplea.image.TileImageFactory.loadImage(TileImageFactory.java:207)
at games.strategy.triplea.image.TileImageFactory.getImage(TileImageFactory.java:168)
at games.strategy.triplea.image.TileImageFactory.getReliefTile(TileImageFactory.java:173)
at games.strategy.triplea.ui.screen.drawable.ReliefMapDrawable.getImage(ReliefMapDrawable.java:35)
at games.strategy.triplea.ui.screen.drawable.MapTileDrawable.draw(MapTileDrawable.java:40)
at games.strategy.triplea.ui.screen.Tile.draw(Tile.java:106)
at games.strategy.triplea.ui.screen.Tile.getImage(Tile.java:71)
at games.strategy.triplea.ui.MapPanel.lambda$paint$7(MapPanel.java:625)
at games.strategy.triplea.ui.MapPanel$Lambda$1127/13604130.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Oct 14, 2018 11:15:23 PM games.strategy.triplea.ui.BattlePanel ensureBattleIsDisplayed
SEVERE: battle not displayed, looking for:GUID:69219d1fc4bfee4d:-d7bfe77:16675825557:-8000:3861 showing:null</init></init></init></init></init></init>

[simon33]

@majikforce:

@P@nther:

Also please indicate how much RAM your system is working with.  Not sure were to find this

If I remember rightly, on Windows you can right click “My Computer” -> Properties -> System tab.

Sounds like P@nther might be on to something if you’re getting a heap space error.

[Panther]

@majikforce:

@P@nther:

Concerning the new version:
How do you start TripleA? Doubleclicking the desktop icon? Yes
Please try to start TripleA from within the game-installation folder. Just doubleclick the included TripleA.exe. What happens? There isn’t one.� I attached a screenshot of the contents of the folder
In case this does not work, please browse into the “bin” folder and doubleclick on the included *.jar file. What happens?
It can take some time until the program opens. This works.� Game opens

Also please indicate how much RAM your system is working with.� Not sure were to find this

It looks like Java is installed correctly.
Executing the *.jar works, so this is fine.

Actually there is a triplea.exe . See the image you attached: There is a (highlighted) file “TripleA” (Application). This actually is the TripleA.exe. Your system is configured not to show files extensions (such as .exe). This is why you don’t see the extension.

Please doubleclick the file  TripleA(.exe) and report what happens.

Your installed RAM shows when clicking “System” in the “Control Panel”.

The error you posted afterwards might be caused by incompatibilities and/or a memory issue. I suspect it is related.

So please identify the amount of RAM and then try to execute (doubleclick) the triplea.exe inside the installation folder.

We move on from there, then.

[Panther]

@simon33:

Sounds like P@nther might be on to something if you’re getting a heap space error.

Indeed, I suspect that there might be a memory issue. There might be not enough RAM available for flawlessly running the latest TripleA on Java 8 with its (enhanced) default xmx, xms settings. So we most likely have to tweak that for majikforce’s installation.

But let’s see before what he answers.

[Panther]

@majikforce

Already night here, so I will be off for the next about 10-12 hours.
To enable you to try out something more during the next hours, here is my next idea:

I expect that executing the triplea.exe will not work flawlessly.
I also expect that your RAM is less than 4 GB, maybe only 2 GB.

This is what you can try next:

In the TripleA installation folder you will find a file called “TripleA.vmoptions”

Please open this file in any editor.
You will notice, that there are only two lines inside:

-Xmx2G
-Xms2G

Please edit this so that it reads

-Xmx1G
-Xms1G

Save the file then. Be sure that the filename does not change when saving.

Execute the triplea.exe again, after that.

In case it still does not work, you can try

-Xmx512M
-Xms512M

Try it again then.

Good luck :-)

[simon33]

Even if he only has 2GB, you’d think that Virtual Memory would make it possible to work.

[Panther]

@simon33:

Even if he only has 2GB, you’d think that Virtual Memory would make it possible to work.

Yes, you’d think. But I remember other users’ cases where this approach resolved the issue.
Just an idea, so let’s wait and see…

At least I read from
https://stackoverflow.com/questions/14763079/what-are-the-xms-and-xmx-parameters-when-starting-jvms
that an Out-of-memory-error is likely “when memory usage exceeds beyond Xmx”.

[majikforce]

Please doubleclick the file  TripleA(.exe) and report what happens.  the triple A logo flashes onscreen for a split second then nothing else happens

Your installed RAM shows when clicking “System” in the “Control Panel”. 3GB (2.86GB usable)

[majikforce]

@P@nther:

@majikforce

Already night here, so I will be off for the next about 10-12 hours.
To enable you to try out something more during the next hours, here is my next idea:

I expect that executing the triplea.exe will not work flawlessly.
I also expect that your RAM is less than 4 GB, maybe only 2 GB.

This is what you can try next:

In the TripleA installation folder you will find a file called “TripleA.vmoptions”

Please open this file in any editor.
You will notice, that there are only two lines inside:

-Xmx2G
-Xms2G

Please edit this so that it reads

-Xmx1G
-Xms1G

Save the file then. Be sure that the filename does not change when saving.

Execute the triplea.exe again, after that. Opened the file with notepad and changed it to Xms1G but when I go to save it it asks if I want to overwrite TripleA.vmoptions.  I click yes and it tells me access is denied.

In case it still does not work, you can try

-Xmx512M
-Xms512M

Try it again then.

Good luck :-)

[simon33]

Do you get the same problems when nothing else is running? 3GB should be enough to run Triple A. I can’t remember how to check virtual memory on Windows but it shouldn’t matter really.

Sounds like you need admin privileges to edit that file. I think you can right click and get an option “run as a different user”. BTW, I wouldn’t reduce the maximum memory so significantly to 1G, just reduce the minimum.

[Panther]

@majikforce:

Opened the file with notepad and changed it to Xms1G but when I go to save it it asks if I want to overwrite TripleA.vmoptions.� I click yes and it tells me access is denied.

Welcome to the wonderful world of Windows User Access Control in System directories such as “c:\program files”. ;-)

To overcome this, you need to run the editor as administrator.

To save us some time I have attached both files.

Just remove the file extensions so that the filename changes from for example “TripleA.vmoptions.1G.txt” to only “TripleA.vmoptions”.
Copy this file into the TripleA installation directory. Windows will prompt you with the UAC-window when trying to overwrite. Confirming this should work, than.

Alternatively you could uninstall TripleA via the control panel and reinstall it back - but into a different target-directory, such as C:\Games\TripleA (you need to create a directory “Games” before). This will prevent from dealing with admin rights in system directories.

TripleA.vmoptions.1G.txt
TripleA.vmoptions.512M.txt

[Panther]

@simon33:

Do you get the same problems when nothing else is running? 3GB should be enough to run Triple A.

I agree, Simon, 3 GB should be enough, normally.

His old version that ran flawlessly, had the vmoptions with 1G, so that is what makes me hope that the tweak will work.

If this does not fix the problem, I will ask the devs to take a look at this issue.

Maybe you have another idea?

[simon33]

My only faintest idea is perhaps he’s on a suspicious Java version:

java.runtime.version 1.8.0_181-b13

I don’t know anything negative about this version on Win32 but perhaps there’s a problem?

[Panther]

@simon33:

My only faintest idea is perhaps he’s on a suspicious Java version:

java.runtime.version 1.8.0_181-b13

I don’t know anything negative about this version on Win32 but perhaps there’s a problem?

Neither do I, I am running that version, but 64 bit. No issues here.
No other negative user experience that I am aware of.

[majikforce]

@P@nther:

@majikforce:

Opened the file with notepad and changed it to Xms1G but when I go to save it it asks if I want to overwrite TripleA.vmoptions.� I click yes and it tells me access is denied.

Welcome to the wonderful world of Windows User Access Control in System directories such as “c:\program files”. ;-)

To overcome this, you need to run the editor as administrator.

To save us some time I have attached both files.

Just remove the file extensions so that the filename changes from for example “TripleA.vmoptions.1G.txt” to only “TripleA.vmoptions”.
Copy this file into the TripleA installation directory. Windows will prompt you with the UAC-window when trying to overwrite. Confirming this should work, than.

Alternatively you could uninstall TripleA via the control panel and reinstall it back - but into a different target-directory, such as C:\Games\TripleA (you need to create a directory “Games” before). This will prevent from dealing with admin rights in system directories.

Got it!  I will give it a go tonight.  At work right now.  Thanks for all your help.  I really apprecitate it!

[majikforce]

Okay changed the file and it seems to be running great!  Thanks so much for all your help.  You need a raise :-D  Although my wife does dislike you very much right now :wink:  Game on!